Regulatory Reports
Field Lane is committed to being open about the quality of services we offer. The services we provide for adults with a learning disability are regulated and inspected by the Care Quality Commission. Housing matters are regulated by the Regulator of Social Housing.
If you have a learning disability or you are a family member or carer for someone who does, we want to show you that our services always put people first, are trustworthy and offer peace of mind.
If you are a commissioner of services, we also want to show how we offer high quality, value for money and positive impact for the lives of people.
Below are the latest Care Quality Commission reports for our services. New reports will be published as they become available.
Safeguarding Statement
At Field Lane we are committed to ensuring the safety and wellbeing of all individuals we support, including children and vulnerable families. Our safeguarding policies are designed to protect people with learning disabilities, children, and vulnerable families from harm, abuse, and neglect. We believe that everyone has the right to live free from fear and to be treated with dignity and respect.
Our commitment:
Protection: We prioritise the safety of our beneficiaries by implementing robust safeguarding measures for individuals with learning disabilities, children, and vulnerable families.
Empowerment: We empower individuals with learning disabilities, children, and vulnerable families to understand their rights and to speak up if they feel unsafe.
Training: Our staff and volunteers receive comprehensive training to recognise and respond to safeguarding concerns involving all vulnerable groups.
Transparency: We maintain open communication with families, carers, and stakeholders to ensure a collaborative approach to safeguarding.
Reporting: We have clear procedures for reporting and addressing any safeguarding issues promptly and effectively.
If you have any concerns about the safety or wellbeing of someone we support, please contact us immediately at: Safeguarding@fieldlane.org.uk
Together, we can create a safe and supportive environment for everyone.
Complaints
We take all complaints about our services seriously. A copy of our complaints policy can be found by following this link. Each year we complete a self-assessment of our complaints process, and any complaints received. A copy of the self-assessment form can be found by following this link. A copy of our annual complaints and service improvement report with the governing body’s response can be found by following this link.
Field Lane aims to be an inclusive organisation, ensuring accessibility is part of our culture, values and work ethic. We welcome the opportunity to publish our gender pay gap report. It helps us to assess our diversity, evaluate progress and make improvements. You can find our latest report here.